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Elements and Performance Criteria

1. Model high standards of professional competence.
   • Work with professional technical and service proficiency according to organisational service values.
   • Act as a positive role model for others through professional performance.
2. Provide technical direction to manage client services.
   • Assist team members to assess client needs and characteristics to determine optimum recommendations for client service.
   • Encourage and value all contributions towards planning the client service.
   • Monitor provision of client services, provide technical advice and assist team members with technical questions.
   • Examine and assess referred technical problems professionally and positively.
   • Determine technical resolution and communicate to team members unambiguously and concisely.
   • Review client service outcomes and provide feedback to team members.
   • Contribute to technical skills development of team members through ongoing demonstration of techniques, coaching and supervision.
3. Enhance own technical proficiency.
   • Seek and consider constructive criticism to improve own professional competence and technical skills.
   • Engage in a range of professional development activities, industry networks and events to improve own professional technical competence.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

take responsibility for the technical direction of a hairdressing or barbering team over six, three hour work periods

across those work periods, cumulatively, monitor provision of services, provide technical advice and assist team members with technical questions for the following client services:

client consultation

haircutting

haircolouring or lightening

hair styling and finishing

across those work periods, cumulatively:

resolve any technical issues that require remedial client action

review client service outcomes for six clients and provide feedback to individual team members providing services

coach team members by demonstrating techniques for three different hairdressing or barbering services

source three different professional development opportunities to improve personal technical skills.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

for industry and the organisation in particular:

personal services values and business objectives

client service and complaint resolution policies and procedures

practices for managing quality assurance of client services

concepts of continuous improvement for technical delivery of hair services and how to manage this at an operational level

problem-solving and decision-making processes and techniques and application to typical technical hair service issues

different leadership styles and characteristics of effective technical leadership

techniques for motivating team members to achieve technical proficiency and provide quality client service outcomes:

involving individuals and teams in decision making processes

providing encouragement and opportunities for skill development

recognising abilities, achievements and positive workplace behaviour

providing encouragement, constructive criticism and coaching.

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